Think Nationally, Act Locally to Fix the Problems Social is Causing Retailers Owning the Retail Value Chain like Lululemon and Ralph Lauren Some Misconceptions about PCI Compliance and Retailer Responsibility Do Retailers Actually Inhibit Loyalty?
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Think Nationally, Act Locally to Fix the Problems Social is Causing Retailers

May 18, 2012  

Some of the biggest challenges retailers are facing today concerns how social media is changing the customer experience. When the Internet came along, it really

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Cole Launches Exciting New Web Site “What’s in Store?”

May 9, 2012  

I’m very excited about a new web site that Cole Systems built called What’s in Store. It was built for retail executives who want to

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Owning the Retail Value Chain like Lululemon and Ralph Lauren

May 3, 2012  

I talk about it all the time because success in the retail value chain starts with truly and authentically knowing the customer. If you’re going

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Some Misconceptions about PCI Compliance and Retailer Responsibility

Apr 30, 2012  

Visa and MasterCard announced in September of last year that chip and PIN is going to be a reality for retailers in 2015, if not

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Do Retailers Actually Inhibit Loyalty?

Apr 24, 2012  

The average retailer probably doesn’t attempt to inhibit loyalty, but I would say that certain loyalty programs and promotions, while they increase certain customer loyalty,

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Moving too Quickly into Self-Service and Mobility?

Apr 20, 2012  

Self-service is becoming more prominent, and I think there are lessons to be learned from the transition that self-checkout is going through and how it

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