Enhance-the-Usability-of-Your-Online-Store

4 Ways to Increase Holiday Shopper Revenue with Multi-Channel Retail

Dec 16, 2012  |  No Comment

It’s that time of year again: the holiday season.  And retailers can be glad that consumers are feeling jollier about the current economy than in

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PODCAST: Sandeep Walia, Using Technology to Become More Customer Centric

Nov 19, 2012  |  No Comment

I’ve thought a lot about how retailers should be more effectively focusing their business around customers. You would think it would be something that retailers

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Making Customer-Centric Retailing A Reality

Oct 9, 2012  |  No Comment

[This article originally appeared in Integrated Solutions for Retailers on July 24, 2012. Read the complete article here. Site registration may be required.] In today’s

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Busy Store Entrance

PODCAST: Lindsay Carpen, Big Ways Retailers Can Improve Customer Experience

Jul 16, 2012  |  No Comment

In today’s podcast, I address many things you can do as a retailer to optimize your customer’s experience. It depends on the type of retailer

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Store Associate Helping Customers

Three Reasons to Empower Local Teams to Manage Social Media Reputation

Jul 5, 2012  |  No Comment

I’m convinced that national brands are not capable of managing the in-store customer experience from a headquarters location and that the local store management needs

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Achieve More Social and Mobile Success with a Solid Retail Value Chain

Jun 14, 2012  |  No Comment

I’ve focused many of my previous blog entries on how retailers can best own and optimize the retail value chain. In this entry, we’ll discuss

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Busy Store Entrance

Why Owning the Retail Value Chain WILL Lead to Increased Revenues

May 21, 2012  |  No Comment

There are three critical underlying elements in the retail value chain that must be strong to ensure success in merchandising, marketing, and distribution. Applying understanding

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From a Loyalty Perspective, I Admire What JCP is Doing

Apr 2, 2012  |  No Comment

I’ve written a lot about how retailers can make it easy for their customers to be loyal. I applaud what JC Penney’s been doing recently

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Young Lady Leaving Store

Three Things Top of Mind Right Now

Feb 28, 2012  |  No Comment

I’m frequently asked what the big, fundamental issues on the minds of retailers are. Well, after reflecting back on three inspiring days at the National

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Store Associate Helping Customers

So Much More to Understand about the Customer

Feb 14, 2012  |  No Comment

At the end of the day, we believe success will come to the retailers who really understand how their customer operates in today’s environment. Customers

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