Household Store Employee

PODCAST: John Orr, Trends in Human Capital Management for Retailers, Part Two

Jun 28, 2012  |  No Comment

On part two of this podcast on the trends in retailer human capital management (HCM), we addressed the need for speed as a big trend

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Hardware Store Employee

PODCAST: John Orr, Trends in Human Capital Management for Retailers, Part One

Jun 28, 2012  |  No Comment

On this two-part podcast, we talked about trends in human capital management and what retailers need as it relates to human capital management. On part one

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Stock Clerk

Retail Employees Are Not Machines; Customer Service is Not a Can of Beans

Apr 13, 2012  |  No Comment

In my previous posts, I discussed where legacy workforce management software fell short and failed to help retailers improve their business performance. In this post,

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Harried Store Clerk

Empowering Retailers with Relevant Workforce Software, Services

Mar 30, 2012  |  No Comment

In my previous post, I discussed how legacy workforce management software and the old-school consulting approach to its use, often did not take into account

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Woman working in drugstore

Legacy Workforce Management Software and Services Missed the Point

Mar 16, 2012  |  No Comment

In my next three blog entries, I’ll discuss how workforce management software has evolved and how related current best practices can finally provide substantial value

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Harried Store Clerk

Sound Human Capital Management Gives Retailers a Market Advantage

Feb 17, 2012  |  No Comment

Improving upon what retailers know about their customers and focusing on how to make the customer engagement better and more meaningful is top of mind

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Busy Store Entrance

Lessons from NRF: Leading Practitioners to Flourish and Grow

Jan 23, 2012  |  No Comment

What a show.  The National Retail Federation‘s Big Show, experienced higher attendance than last year by an un audited 25% increase – to approximately 20,000

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Harried Store Clerk

Staying Compliant…

Dec 18, 2011  |  No Comment

The U.S. Department of Labor (DOL) reports that there were 23,845 wage and hour complaints filed with the department in 2009. The number of collective

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